Fintona Financial (not the real name of the company) had a problem. Interviews with their financial advisors were a source of concern: in Fintona’s financial services, many consultants followed a three-way rule: “If you really need the right Fintona response, you must call them three times [to ask the same question] and trust them two first operators to give you …
How a company encourages people to speak up and ask for help
